Published at Saturday, August 10th, 2019 - 18:43:19 PM. Resume. By Gallia Simon.
Administer employee health benefits to employees over the phone for online enrollment through call center methods. Process benefit enrollments during open enrollment and throughout the year (life event changes). Verify coverage and maintain eligibility files ensuring proper notification is made between employer/employee and benefit plan vendors (interface). Complete carrier bill preparation and reconciliation; handle billing and remittance questions, investigation, and resolution. Enroll employees into pres elected Medical, Dental, and Vision Insurance, FSA, 401K, Life, Prescriptions, STD/LTD for over 200 companies, through the Cloud portal while utilizing HRP web system for carrier feeds to be transmitted to vendors for processing. Review and prepare benefits adjustments of premiums to transmit to payroll for accurate deductions. Perform benefits audits, monthly to ensure proper elections and deductions are set in place within system.
Researched and provide answers to intermediate questions from client base to mitigate risk and eliminate errors. Researched and resolved benefit issues while maintaining a teamwork environment. Worked with other departments to develop administrative and business procedures to incorporate changes and requirements to benefits, also communicated changes to all employees, excellent customer service skills. Maintained all benefit and employee data in multiple corporate databases for over 3,500 benefited employees. Managed all aspects of leave of absence, FMLA and CFRA.
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