By Simone Ollivier. Resume. Published at Saturday, August 17th, 2019 - 06:37:41 AM.
Administered and explained benefits to more than 1,100 employees; served as liaison between employees and insurance carriers to resolve issues or concerns regarding plan administration. Directly involved in the selection process of insurance plans to keep competitive and offer the best plans to employees. Responsible for EAP, FML and COBRA administration. Processed and maintained billing invoices for all benefits, including medical, dental, life, EAP, STD, LTD and all optional plans. Processed life and disability insurance claims; communicated with insurance company and beneficiaries. Responsible for employee medical files with regard to FML, Disability and Life Insurance. Administered Profit Sharing and Pension plans; distributed annual statements for both. Coordinated benefits orientation for new employees, and processed all enrollments, changes and terminations. Assisted with employee recognition programs.
Processed benefit enrollment forms and maintained databases for all members and dependents of more than 20 school districts in Southern California. Cultivated relationships with benefit administrators from each school district to ensure all needs were met and all issues resolved in a timely manner. Educated members about various benefit plans available to them and guided them through our online open enrollment process. Responsible for vendor premium payments, administering Puerto Rico and Hawaii benefits plans, maintaining data integrity of SAP interface transmissions to vendor, providing customer service to associates. Oversaw administration of benefits plans in Puerto Rico and Hawaii including premium payments, open enrollment materials, website creation and COBRA. Involved in quarterly testing of SAP updates, Liaison between benefits and IT to identify programming defects and communicate defects. Back up to Benefits Admin 3 in the following areas: 401(k) funding and customer service, Canada benefits plans/leaves of absence/RRSP. Assisted LOA team with STD cases Budget responsibility of $2.5 million/mo. Responsible for processing qualified medical support orders.
HR Payroll Benefits Administrator, Performed payroll processing and corrections for 300+ employees. Administrated distribution of benefits, such as medical insurance, 401k, and employee stock purchase program. Processed documents and represented the company at unemployment hearings and worker’s compensation claims. Responsible for new hire orientation sessions, Prepared numerous weekly reports on Excel. Conducted interviews with potential employees as needed. Attended Job Fairs and assisted recruiter. Improved payroll accuracy from 10% errors to less than 1%.
Oversaw the outsourced relationship for managed disability and Family Medical Leave operations coordinating workflow with vendors, and collaborating with HR Business Partners nationwide. Managed escalated disability issues and appeals for union and non-union employees ensuring timely and compliant resolutions. Conducted analysis of data in health and welfare vendor’s system to ensure accuracy, conducts data comparisons between internal and external systems. Investigated, researched and responded to inquiries from participants on pension benefits, eligibility for pension survivor benefits and retiree medical and life insurance. Coordinated internal and external audit activity for pension plan. Partnered with third party vendor to validate and confirm final data for pension calculations. Established and executed the process to identify, notify and transition disabled employees to Medicare.
Coordinated medical, dental, and life insurance company invoicing; acted as liaison between employees and associated vendors. Processed new employment and terminations while administering COBRA, worker’s compensation claims, and first aid billing. Assisted with research and implementation of insurance carrier change. Administer eligibility of health and welfare benefits for United Airlines and Century Link. Researched and created tools to provide fellow colleges quick reference materials to assist their customers and clients. Played key role in the implementation of merging United Airlines and Continental Airlines Benefits (2012). Assist participants with their Pension and 401 (k).
Managed all aspects of group benefit programs to include medical, dental, vision, life, 401k, Cobra, FMLA, LOA and payroll processing covering four states and 800+ employees. Handled Annual and Special Enrollment periods to include additions, terminations and changes. In charge of invoice reconciliation, vendor and broker relationships. Worked closely with broker to ensure compliance with Health Care Reform mandates. Worked with Employment Risk Services regarding work related injuries and processes. In charge of recruitment and retention for all franchises. Handled interview process, drug screening, new hire orientation, background and credit checks.
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