By Harrietta Prevost. Resume. Published at Tuesday, September 10th, 2019 - 06:40:51 AM.
Administered all group health plan coverage in a corporate North American service center environment. Processed all new employee enrollments and mid-year changes. Addressed any benefits-related employee issues and questions, both through direct phone calls and service center tickets as a Tier 2 resource. Processed monthly life insurance invoicing and internal re invoicing for benefit plans. Participated in the implementation of a new benefits implementation system, providing raw data necessary for system development and auditing throughout the implementation process.
Responsible for Benefits Administration for over 300 employees within four U.S. locations. Interacts with and advises employees on a range of individual benefits to include 401(k), health/dental insurance, COBRA eligibility, flexible spending accounts, FMLA and other associated benefits. Coordinates implementation of annual open enrollment programs for employees and assists with benefit negotiations with all vendors. Reviews and processes individual benefits applications and related documentation. Implemented Wellness Program within the firm which became the first law firm in RI to participate in the Governor’s Wellness Program, winning numerous awards. Introduced Employee Assistance Program and College Bound Fund Program. Processes and submits Affirmative Action Plan and EEO Report.
Senior Benefits Administrator, Educated colleagues during New Employee Orientation on Health and Welfare benefits. Administered and communicated colleague benefits which include major Medical, Dental, Vision, STD/LTD and 401K. Participated in implementation of company wide initiative which focused on colleague health self-improvement (Anticipated Annual Colleague enrollment was 30%; Actual enrollment: 70%). Provided benefit training/assistance to 25 field HR Directors and Program Directors. Analyzed benefit data and identified trends pertaining to colleague inquiries and/or concerns. Collected, logged and resolved data issues to increase efficiency and offer training opportunities. Participated with integrations of multiple benefit programs following mergers and acquisitions.
Updated employee enrollment change information. Encoded changes in information. Ensured accuracy and completeness in accordance with the requirements. Responded to queries related for all charter plans from employees. Established relationships between plan administrators. Maintained a superior quality rating of 94% in file, exceeding the 90% departmental goal. Managed the Leave of Absence process, including Worker’s Compensation, Family Medical Leave Act, and Personal Leaves for the entire company. Processed payroll for all employees on a leave of absence. Organized and distributed Open Enrollment communications. Collaborated with the HR Technology Team to create and update vendor eligibility files.Implemented self service benefit enrollment with the HR Technology Team.
Administer employee health benefits to employees over the phone for online enrollment through call center methods. Process benefit enrollments during open enrollment and throughout the year (life event changes). Verify coverage and maintain eligibility files ensuring proper notification is made between employer/employee and benefit plan vendors (interface). Complete carrier bill preparation and reconciliation; handle billing and remittance questions, investigation, and resolution. Enroll employees into pres elected Medical, Dental, and Vision Insurance, FSA, 401K, Life, Prescriptions, STD/LTD for over 200 companies, through the Cloud portal while utilizing HRP web system for carrier feeds to be transmitted to vendors for processing. Review and prepare benefits adjustments of premiums to transmit to payroll for accurate deductions. Perform benefits audits, monthly to ensure proper elections and deductions are set in place within system.
Oversaw the outsourced relationship for managed disability and Family Medical Leave operations coordinating workflow with vendors, and collaborating with HR Business Partners nationwide. Managed escalated disability issues and appeals for union and non-union employees ensuring timely and compliant resolutions. Conducted analysis of data in health and welfare vendor’s system to ensure accuracy, conducts data comparisons between internal and external systems. Investigated, researched and responded to inquiries from participants on pension benefits, eligibility for pension survivor benefits and retiree medical and life insurance. Coordinated internal and external audit activity for pension plan. Partnered with third party vendor to validate and confirm final data for pension calculations. Established and executed the process to identify, notify and transition disabled employees to Medicare.
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