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Special Needs Aid Resume

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By Nicola Perrier. Resume. Published at Tuesday, July 30th, 2019 - 09:46:12 AM.

Health and Benefits Administrator, Provided leadership for the Credit unions wellness initiatives particularly the administration of benefit programs. Facilitated FMLA, Workers Compensation and Disability Leave Programs. Resolved employee issues and questions regarding benefits in a timely and accurate manner. Introduced all benefit plans to new employees during benefit orientation. Managed all insurance vendor and broker relationships. HR Generalist/benefits Administrator, Processed 30 employees actively on a leave per month. Established and implemented a company leave policy for employees not eligible for FMLA. Researched maternity/paternity paid leave options and proposed to senior leadership. Improved awareness of 403b retirement plan offerings increasing participation by 30%. Increased new hire benefit enrollment to 95%.

Coordinated leaves of absence and workers compensation. Worked closely with UNUM and CHUB group insurance to assist in determining the approval for team members. Managed salary approval process. Communicated and interpreted policies and procedures to determine the employees needs such as workers compensation and short term disability. Coordinated and monitored each pay period ensuring the employees were paid correctly. Pay issues were resolved by the next pay period crating less stress for the employee while they were home sick. Communicated to mangers FMLA procedures, and submitted hours to payroll for employees returning to work in a timely manner. Advised managers of temporary staffing opportunities, resulting in a more efficient work flow and less stress for the manager. Communicated other avenues that are available to employees to help with issue at home or at work which helped the employee balance their home and work life.

Coordinated and administered the company’s benefits program which included health and dental insurance, life and disability, and 401K plans for approximately 1,200 employees. Liaison with insurance brokers to bid out plans annually and make changes that meet the company’s and employees’ needs. Communicated all benefit plans at new hire orientation meetings, annual open enrollment. Visited approximately 40 branches in the state of Florida to educate employees on details of plan. Contact for employee grievances and vendor communication. Maintained all employee and vendor records on file and updated financial system (Great Plains) accordingly. Reconciled, approved and coded all benefits-related invoices for payments and general ledger postings. Assisted in the preparation of Form 5500 related to 401k and health insurance plans. Assisted with year-end benefits audit.

Processed benefit enrollment forms and maintained databases for all members and dependents of more than 20 school districts in Southern California. Cultivated relationships with benefit administrators from each school district to ensure all needs were met and all issues resolved in a timely manner. Educated members about various benefit plans available to them and guided them through our online open enrollment process. Responsible for vendor premium payments, administering Puerto Rico and Hawaii benefits plans, maintaining data integrity of SAP interface transmissions to vendor, providing customer service to associates. Oversaw administration of benefits plans in Puerto Rico and Hawaii including premium payments, open enrollment materials, website creation and COBRA. Involved in quarterly testing of SAP updates, Liaison between benefits and IT to identify programming defects and communicate defects. Back up to Benefits Admin 3 in the following areas: 401(k) funding and customer service, Canada benefits plans/leaves of absence/RRSP. Assisted LOA team with STD cases Budget responsibility of $2.5 million/mo. Responsible for processing qualified medical support orders.

Managed all aspects of group benefit programs to include medical, dental, vision, life, 401k, Cobra, FMLA, LOA and payroll processing covering four states and 800+ employees. Handled Annual and Special Enrollment periods to include additions, terminations and changes. In charge of invoice reconciliation, vendor and broker relationships. Worked closely with broker to ensure compliance with Health Care Reform mandates. Worked with Employment Risk Services regarding work related injuries and processes. In charge of recruitment and retention for all franchises. Handled interview process, drug screening, new hire orientation, background and credit checks.

Researched and provide answers to intermediate questions from client base to mitigate risk and eliminate errors. Researched and resolved benefit issues while maintaining a teamwork environment. Worked with other departments to develop administrative and business procedures to incorporate changes and requirements to benefits, also communicated changes to all employees, excellent customer service skills. Maintained all benefit and employee data in multiple corporate databases for over 3,500 benefited employees. Managed all aspects of leave of absence, FMLA and CFRA.


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