By Sydnee Gaillard. Resume. Published at Saturday, August 17th, 2019 - 08:35:31 AM.
Systems Specialist, Directed benefits conversion projects for 14 new acquisitions. Handled asset mergers, totaling $16M for 1900 new participants. Identified and corrected implementation errors by vendor specialists. Integrated new acquisition Personnel into Benefits procedures. Coordinated outsourcing project of $30M in-house pension funds to Mass Mutual. Coordinated projects to implement Investment Committee decisions. Participated in RFP process for pension provider. Benefits Administrator, Administered the comprehensive billing and processing of web transactions of various employee benefit plans such as health, life, and disability insurance plans and 401k. Prepared and assisted with coordination of trade show booth for HR department including design and logistics. Researched companies for marketing products to further market HR services. Prepared and audits monthly plan billings, which include calculation, input, posting and invoicing. Maintained vendor relationships to report billing/enrollment discrepancies.
Administered all group health plan coverage in a corporate North American service center environment. Processed all new employee enrollments and mid-year changes. Addressed any benefits-related employee issues and questions, both through direct phone calls and service center tickets as a Tier 2 resource. Processed monthly life insurance invoicing and internal re invoicing for benefit plans. Participated in the implementation of a new benefits implementation system, providing raw data necessary for system development and auditing throughout the implementation process.
Risk Associate Ii/benefits Administrator, Assisted in the administration of Open Enrollment, which included educating and assisting employees. Served as the Employee Self Service Administrator for online enrollment instruction and education. Investigated and resolved claims and eligibility issues for members and qualified dependents. Maintained and processed benefit updates as needed for new hires, life status changes and terminations to ensure accurate monthly eligibility file transfers were transmitted to vendors. Performed bi-weekly payroll auditing, managed deferred compensation loans and payoffs. Scheduled employees and retirees for wellness programs and other benefit events.
Assisted in the implementation of global offshore team and new defined benefit clients. Processed and reviewed retirement calculation paperwork in addition to providing training for customer service representatives and case management. Performed trustee processing of new retiree payments, change of address and death processing. Prepared confirmation letters, reissue pension checks, and input Medicare cases. Researched retiree pension files and provide verification of pension for retirees. Revised pension information as needed and reconciles annual pension payments. Create documentation for the global offshore team to follow and complete daily processes.
Administered and explained benefits to more than 1,100 employees; served as liaison between employees and insurance carriers to resolve issues or concerns regarding plan administration. Directly involved in the selection process of insurance plans to keep competitive and offer the best plans to employees. Responsible for EAP, FML and COBRA administration. Processed and maintained billing invoices for all benefits, including medical, dental, life, EAP, STD, LTD and all optional plans. Processed life and disability insurance claims; communicated with insurance company and beneficiaries. Responsible for employee medical files with regard to FML, Disability and Life Insurance. Administered Profit Sharing and Pension plans; distributed annual statements for both. Coordinated benefits orientation for new employees, and processed all enrollments, changes and terminations. Assisted with employee recognition programs.
Worked with the Accounting Department to successfully develop a more cost effective and time saving Medical and Dental Premium Reconciliation process; this allowed the process to move independently to the Human Resources Department. Independently and accurately identified and reconciled billing discrepancies by utilizing eligibility reports run in People Soft in order to remit correct payment. Corrected eligibility errors through vendor contact and eligibility file maintenance to sustain employee coverage. Paid monthly premiums and administrative fees to all medical, dental and FSA plans in a timely manner. Acted as key contact regarding the FSA program; answered employee questions and maintained and transmitted eligibility and contribution files. Quickly resolved escalated employee benefits issues that were received in the company’s Benefits call-center. Conducted New Hire Benefits Orientations to ensure employees a thorough understanding of their benefits choices. Participated in special projects such as Open Enrollment, Benefits Fairs, and Wellness Seminars.
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