Published at Friday, September 06th, 2019 - 20:44:25 PM. Resume. By Celeste Launay.
Processed benefit enrollment forms and maintained databases for all members and dependents of more than 20 school districts in Southern California. Cultivated relationships with benefit administrators from each school district to ensure all needs were met and all issues resolved in a timely manner. Educated members about various benefit plans available to them and guided them through our online open enrollment process. Responsible for vendor premium payments, administering Puerto Rico and Hawaii benefits plans, maintaining data integrity of SAP interface transmissions to vendor, providing customer service to associates. Oversaw administration of benefits plans in Puerto Rico and Hawaii including premium payments, open enrollment materials, website creation and COBRA. Involved in quarterly testing of SAP updates, Liaison between benefits and IT to identify programming defects and communicate defects. Back up to Benefits Admin 3 in the following areas: 401(k) funding and customer service, Canada benefits plans/leaves of absence/RRSP. Assisted LOA team with STD cases Budget responsibility of $2.5 million/mo. Responsible for processing qualified medical support orders.
Day to day administration of health insurance plan for over 3700 employees worldwide. Acted as liaison between employees and health insurance provider. Created system to reconcile invoices and process check requests for timely and accurate payments. Coordinated first-ever Open Enrollment. Enrolled employees in Pension Plan. Analyzed 401(k) plan annually, then provided results to plan administrator and department head. Created Training Guide for Benefits Department; updated benefits forms. Member of Tuition Reimbursement Committee, responsible for establishing guidelines and rolling out tuition reimbursement plan.
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