Published at Friday, September 06th, 2019 - 21:07:19 PM. Resume. By Bernadea Perez.
Administered and explained benefits to more than 1,100 employees; served as liaison between employees and insurance carriers to resolve issues or concerns regarding plan administration. Directly involved in the selection process of insurance plans to keep competitive and offer the best plans to employees. Responsible for EAP, FML and COBRA administration. Processed and maintained billing invoices for all benefits, including medical, dental, life, EAP, STD, LTD and all optional plans. Processed life and disability insurance claims; communicated with insurance company and beneficiaries. Responsible for employee medical files with regard to FML, Disability and Life Insurance. Administered Profit Sharing and Pension plans; distributed annual statements for both. Coordinated benefits orientation for new employees, and processed all enrollments, changes and terminations. Assisted with employee recognition programs.
Processed benefit enrollment forms and maintained databases for all members and dependents of more than 20 school districts in Southern California. Cultivated relationships with benefit administrators from each school district to ensure all needs were met and all issues resolved in a timely manner. Educated members about various benefit plans available to them and guided them through our online open enrollment process. Responsible for vendor premium payments, administering Puerto Rico and Hawaii benefits plans, maintaining data integrity of SAP interface transmissions to vendor, providing customer service to associates. Oversaw administration of benefits plans in Puerto Rico and Hawaii including premium payments, open enrollment materials, website creation and COBRA. Involved in quarterly testing of SAP updates, Liaison between benefits and IT to identify programming defects and communicate defects. Back up to Benefits Admin 3 in the following areas: 401(k) funding and customer service, Canada benefits plans/leaves of absence/RRSP. Assisted LOA team with STD cases Budget responsibility of $2.5 million/mo. Responsible for processing qualified medical support orders.
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