By Susanne Dubois. Resume. Published at Sunday, August 18th, 2019 - 08:28:12 AM.
Processed benefit enrollment forms and maintained databases for all members and dependents of more than 20 school districts in Southern California. Cultivated relationships with benefit administrators from each school district to ensure all needs were met and all issues resolved in a timely manner. Educated members about various benefit plans available to them and guided them through our online open enrollment process. Responsible for vendor premium payments, administering Puerto Rico and Hawaii benefits plans, maintaining data integrity of SAP interface transmissions to vendor, providing customer service to associates. Oversaw administration of benefits plans in Puerto Rico and Hawaii including premium payments, open enrollment materials, website creation and COBRA. Involved in quarterly testing of SAP updates, Liaison between benefits and IT to identify programming defects and communicate defects. Back up to Benefits Admin 3 in the following areas: 401(k) funding and customer service, Canada benefits plans/leaves of absence/RRSP. Assisted LOA team with STD cases Budget responsibility of $2.5 million/mo. Responsible for processing qualified medical support orders.
Staff Accountant/benefits Administrator, Responsible for Accounts Receivable including data entry, preparing invoices and processing payments. Processed A/P invoices, authorization approval, g/l coding and input, check processing and filing. Managed 3 bank accounts as including between-account transfers, wire follow ups and bank account reconciliation. Prepared payroll – tracked hours per job per architect, verified hourly rate (regular, overtime, double time, sick time, premiums, etc). Prepared, filed, and disbursed quarterly/annual payroll taxes (941, 940) as well as estimated quarterly taxes for S corp owners/officers. Administered 401k program, track company matches, file 5500 and distribute SAR. Oversaw and managed health care reimbursement account, group medical insurance and dental insurance. Enrolled new hires into all insurances (Life, ADD, LTD, STD, health, dental, HRA).
Human Resources Benefits Administrator , Lead all aspects of administration for medical, dental, vision, short term disability (STD), long term disability (LTD), transportation and parking reimbursement, flexible spending account (FSA), 401k pension plan, basic life insurance as supplemental life insurance. Acclimated newly hired employees on the benefits structure regarding health and welfare benefits. Coordinated the termination process and provided cobra packages to termed employees. Researched and resolved escalated benefits and payroll issues in a timely manner. Processed batch payroll adjustments to employee paychecks on weekly and bi-weekly basis. Maintained a high level of confidentiality.
Updated employee enrollment change information. Encoded changes in information. Ensured accuracy and completeness in accordance with the requirements. Responded to queries related for all charter plans from employees. Established relationships between plan administrators. Maintained a superior quality rating of 94% in file, exceeding the 90% departmental goal. Managed the Leave of Absence process, including Worker’s Compensation, Family Medical Leave Act, and Personal Leaves for the entire company. Processed payroll for all employees on a leave of absence. Organized and distributed Open Enrollment communications. Collaborated with the HR Technology Team to create and update vendor eligibility files.Implemented self service benefit enrollment with the HR Technology Team.
Facilitated retirement processes for 9000+ members throughout the Southern California and Southern Nevada areas. Educated members regarding procedures and offered post-retirement job counseling. Collaborated with Central Pension Fund office in Washington, D.C., to coordinate pension benefits nationwide. Resolved health and benefits issues by effectively liaising with vendors. Expedited resolution of pension issues by building and leveraging a strong business relationships with the Central Pension Fund’s office in Washington, D.C. Identified and corrected errors in premium payment system to ensure health insurance coverage for members. Eased process for next of kin of deceased members seeking information regarding death benefits and life insurance.
Administered benefits for seven thousand staff and billable employees of company. Extracted info from specialized reports via Excel and ADP systems to prep carrier payments. Assisted participants with enrollment, benefit, and payroll deduction related questions as needed via phone and/or email. Retrieved from and/or sent info to multiple carriers regarding enrollment for benefits. Developed, maintained, and updated procedures for reports processing and other activity.
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