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Operations Administrative Coordinator Resume

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By Nannette Leroy. Resume. Published at Tuesday, August 13th, 2019 - 03:21:17 AM.

Coordinated and administered the company’s benefits program which included health and dental insurance, life and disability, and 401K plans for approximately 1,200 employees. Liaison with insurance brokers to bid out plans annually and make changes that meet the company’s and employees’ needs. Communicated all benefit plans at new hire orientation meetings, annual open enrollment. Visited approximately 40 branches in the state of Florida to educate employees on details of plan. Contact for employee grievances and vendor communication. Maintained all employee and vendor records on file and updated financial system (Great Plains) accordingly. Reconciled, approved and coded all benefits-related invoices for payments and general ledger postings. Assisted in the preparation of Form 5500 related to 401k and health insurance plans. Assisted with year-end benefits audit.

Payroll Specialist and Benefits Administrator, Promoted from Payroll and Benefits Specialist to current position after 2 years. Managed multi-state semi-monthly payrolls for four companies using Paycheck. Coordinated with CFO to implement the transition from one company to a combination of four non-profit and for-profit entities, each with its own payroll and benefits plan. Administered all benefits (Health, Dental, Life, 401(k), 125 Plan, COBRA, FSA, Disability and Unemployment) to ensure consistency and audit-readiness. Liaison between employees and insurance companies to resolve issues. Collaborated with Executive Management to negotiate a new benefits package which resulted in a 5% savings and a 90% employee satisfaction rate.

Oversaw the outsourced relationship for managed disability and Family Medical Leave operations coordinating workflow with vendors, and collaborating with HR Business Partners nationwide. Managed escalated disability issues and appeals for union and non-union employees ensuring timely and compliant resolutions. Conducted analysis of data in health and welfare vendor’s system to ensure accuracy, conducts data comparisons between internal and external systems. Investigated, researched and responded to inquiries from participants on pension benefits, eligibility for pension survivor benefits and retiree medical and life insurance. Coordinated internal and external audit activity for pension plan. Partnered with third party vendor to validate and confirm final data for pension calculations. Established and executed the process to identify, notify and transition disabled employees to Medicare.

Administer employee health benefits to employees over the phone for online enrollment through call center methods. Process benefit enrollments during open enrollment and throughout the year (life event changes). Verify coverage and maintain eligibility files ensuring proper notification is made between employer/employee and benefit plan vendors (interface). Complete carrier bill preparation and reconciliation; handle billing and remittance questions, investigation, and resolution. Enroll employees into pres elected Medical, Dental, and Vision Insurance, FSA, 401K, Life, Prescriptions, STD/LTD for over 200 companies, through the Cloud portal while utilizing HRP web system for carrier feeds to be transmitted to vendors for processing. Review and prepare benefits adjustments of premiums to transmit to payroll for accurate deductions. Perform benefits audits, monthly to ensure proper elections and deductions are set in place within system.

Updated employee enrollment change information. Encoded changes in information. Ensured accuracy and completeness in accordance with the requirements. Responded to queries related for all charter plans from employees. Established relationships between plan administrators. Maintained a superior quality rating of 94% in file, exceeding the 90% departmental goal. Managed the Leave of Absence process, including Worker’s Compensation, Family Medical Leave Act, and Personal Leaves for the entire company. Processed payroll for all employees on a leave of absence. Organized and distributed Open Enrollment communications. Collaborated with the HR Technology Team to create and update vendor eligibility files.Implemented self service benefit enrollment with the HR Technology Team.

Worked with the Accounting Department to successfully develop a more cost effective and time saving Medical and Dental Premium Reconciliation process; this allowed the process to move independently to the Human Resources Department. Independently and accurately identified and reconciled billing discrepancies by utilizing eligibility reports run in People Soft in order to remit correct payment. Corrected eligibility errors through vendor contact and eligibility file maintenance to sustain employee coverage. Paid monthly premiums and administrative fees to all medical, dental and FSA plans in a timely manner. Acted as key contact regarding the FSA program; answered employee questions and maintained and transmitted eligibility and contribution files. Quickly resolved escalated employee benefits issues that were received in the company’s Benefits call-center. Conducted New Hire Benefits Orientations to ensure employees a thorough understanding of their benefits choices. Participated in special projects such as Open Enrollment, Benefits Fairs, and Wellness Seminars.


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