Published at Sunday, August 11th, 2019 - 01:26:15 AM. Resume. By Laurene Delannoy.
Processed benefit enrollment forms and maintained databases for all members and dependents of more than 20 school districts in Southern California. Cultivated relationships with benefit administrators from each school district to ensure all needs were met and all issues resolved in a timely manner. Educated members about various benefit plans available to them and guided them through our online open enrollment process. Responsible for vendor premium payments, administering Puerto Rico and Hawaii benefits plans, maintaining data integrity of SAP interface transmissions to vendor, providing customer service to associates. Oversaw administration of benefits plans in Puerto Rico and Hawaii including premium payments, open enrollment materials, website creation and COBRA. Involved in quarterly testing of SAP updates, Liaison between benefits and IT to identify programming defects and communicate defects. Back up to Benefits Admin 3 in the following areas: 401(k) funding and customer service, Canada benefits plans/leaves of absence/RRSP. Assisted LOA team with STD cases Budget responsibility of $2.5 million/mo. Responsible for processing qualified medical support orders.
Coordinated medical, dental, and life insurance company invoicing; acted as liaison between employees and associated vendors. Processed new employment and terminations while administering COBRA, worker’s compensation claims, and first aid billing. Assisted with research and implementation of insurance carrier change. Administer eligibility of health and welfare benefits for United Airlines and Century Link. Researched and created tools to provide fellow colleges quick reference materials to assist their customers and clients. Played key role in the implementation of merging United Airlines and Continental Airlines Benefits (2012). Assist participants with their Pension and 401 (k).
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