Published at Saturday, August 10th, 2019 - 19:09:39 PM. Resume. By Fanette Delorme.
Researched and provide answers to intermediate questions from client base to mitigate risk and eliminate errors. Researched and resolved benefit issues while maintaining a teamwork environment. Worked with other departments to develop administrative and business procedures to incorporate changes and requirements to benefits, also communicated changes to all employees, excellent customer service skills. Maintained all benefit and employee data in multiple corporate databases for over 3,500 benefited employees. Managed all aspects of leave of absence, FMLA and CFRA.
Facilitated retirement processes for 9000+ members throughout the Southern California and Southern Nevada areas. Educated members regarding procedures and offered post-retirement job counseling. Collaborated with Central Pension Fund office in Washington, D.C., to coordinate pension benefits nationwide. Resolved health and benefits issues by effectively liaising with vendors. Expedited resolution of pension issues by building and leveraging a strong business relationships with the Central Pension Fund’s office in Washington, D.C. Identified and corrected errors in premium payment system to ensure health insurance coverage for members. Eased process for next of kin of deceased members seeking information regarding death benefits and life insurance.
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