Published at Saturday, August 10th, 2019 - 18:47:29 PM. Resume. By Fanette Delorme.
Researched and provide answers to intermediate questions from client base to mitigate risk and eliminate errors. Researched and resolved benefit issues while maintaining a teamwork environment. Worked with other departments to develop administrative and business procedures to incorporate changes and requirements to benefits, also communicated changes to all employees, excellent customer service skills. Maintained all benefit and employee data in multiple corporate databases for over 3,500 benefited employees. Managed all aspects of leave of absence, FMLA and CFRA.
Processed benefit enrollment forms and maintained databases for all members and dependents of more than 20 school districts in Southern California. Cultivated relationships with benefit administrators from each school district to ensure all needs were met and all issues resolved in a timely manner. Educated members about various benefit plans available to them and guided them through our online open enrollment process. Responsible for vendor premium payments, administering Puerto Rico and Hawaii benefits plans, maintaining data integrity of SAP interface transmissions to vendor, providing customer service to associates. Oversaw administration of benefits plans in Puerto Rico and Hawaii including premium payments, open enrollment materials, website creation and COBRA. Involved in quarterly testing of SAP updates, Liaison between benefits and IT to identify programming defects and communicate defects. Back up to Benefits Admin 3 in the following areas: 401(k) funding and customer service, Canada benefits plans/leaves of absence/RRSP. Assisted LOA team with STD cases Budget responsibility of $2.5 million/mo. Responsible for processing qualified medical support orders.
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