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By Noell Loiseau. Resume. Published at Sunday, August 18th, 2019 - 09:14:00 AM.

HR Payroll Benefits Administrator, Performed payroll processing and corrections for 300+ employees. Administrated distribution of benefits, such as medical insurance, 401k, and employee stock purchase program. Processed documents and represented the company at unemployment hearings and worker’s compensation claims. Responsible for new hire orientation sessions, Prepared numerous weekly reports on Excel. Conducted interviews with potential employees as needed. Attended Job Fairs and assisted recruiter. Improved payroll accuracy from 10% errors to less than 1%.

Assisted in the implementation of global offshore team and new defined benefit clients. Processed and reviewed retirement calculation paperwork in addition to providing training for customer service representatives and case management. Performed trustee processing of new retiree payments, change of address and death processing. Prepared confirmation letters, reissue pension checks, and input Medicare cases. Researched retiree pension files and provide verification of pension for retirees. Revised pension information as needed and reconciles annual pension payments. Create documentation for the global offshore team to follow and complete daily processes.

Administered all group health plan coverage in a corporate North American service center environment. Processed all new employee enrollments and mid-year changes. Addressed any benefits-related employee issues and questions, both through direct phone calls and service center tickets as a Tier 2 resource. Processed monthly life insurance invoicing and internal re invoicing for benefit plans. Participated in the implementation of a new benefits implementation system, providing raw data necessary for system development and auditing throughout the implementation process.

Senior Benefits Administrator, Educated colleagues during New Employee Orientation on Health and Welfare benefits. Administered and communicated colleague benefits which include major Medical, Dental, Vision, STD/LTD and 401K. Participated in implementation of company wide initiative which focused on colleague health self-improvement (Anticipated Annual Colleague enrollment was 30%; Actual enrollment: 70%). Provided benefit training/assistance to 25 field HR Directors and Program Directors. Analyzed benefit data and identified trends pertaining to colleague inquiries and/or concerns. Collected, logged and resolved data issues to increase efficiency and offer training opportunities. Participated with integrations of multiple benefit programs following mergers and acquisitions.

Administered benefits for seven thousand staff and billable employees of company. Extracted info from specialized reports via Excel and ADP systems to prep carrier payments. Assisted participants with enrollment, benefit, and payroll deduction related questions as needed via phone and/or email. Retrieved from and/or sent info to multiple carriers regarding enrollment for benefits. Developed, maintained, and updated procedures for reports processing and other activity.

Updated employee enrollment change information. Encoded changes in information. Ensured accuracy and completeness in accordance with the requirements. Responded to queries related for all charter plans from employees. Established relationships between plan administrators. Maintained a superior quality rating of 94% in file, exceeding the 90% departmental goal. Managed the Leave of Absence process, including Worker’s Compensation, Family Medical Leave Act, and Personal Leaves for the entire company. Processed payroll for all employees on a leave of absence. Organized and distributed Open Enrollment communications. Collaborated with the HR Technology Team to create and update vendor eligibility files.Implemented self service benefit enrollment with the HR Technology Team.


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