Published at Saturday, August 10th, 2019 - 21:33:02 PM. Resume. By Adorlee Peltier.
Administered all group health plan coverage in a corporate North American service center environment. Processed all new employee enrollments and mid-year changes. Addressed any benefits-related employee issues and questions, both through direct phone calls and service center tickets as a Tier 2 resource. Processed monthly life insurance invoicing and internal re invoicing for benefit plans. Participated in the implementation of a new benefits implementation system, providing raw data necessary for system development and auditing throughout the implementation process.
Assisted in the implementation of global offshore team and new defined benefit clients. Processed and reviewed retirement calculation paperwork in addition to providing training for customer service representatives and case management. Performed trustee processing of new retiree payments, change of address and death processing. Prepared confirmation letters, reissue pension checks, and input Medicare cases. Researched retiree pension files and provide verification of pension for retirees. Revised pension information as needed and reconciles annual pension payments. Create documentation for the global offshore team to follow and complete daily processes.
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